Imports:
Cronometer imports the following items from Dexcom:
- Blood Glucose - time series data from Continuous Glucose Monitor (CGM)
- Insulin
Gold users can see this data in our CGM Chart. Read more about how to access this on the webpage and mobile app.
Supported Devices and Regions:
The Cronometer Dexcom integration currently only supports the following Dexcom devices:
- G6
- G7
The Cronometer Dexcom integration is only supported in the following countries:
- United States
- Canada
- United Kingdom
- Ireland
- Australia
Backfill/ Force Sync
You can backfill data from Dexcom to Cronometer using the Force sync option in More > Devices > Dexcom after you have connected Dexcom to your account.
Troubleshooting
Connection issues
If you are experiencing issues importing data from Dexcom into your Cronometer account, please first ensure your device is importing data to your Dexcom app. Then refresh your Cronometer diary (pull down to refresh if you are using the mobile app).
If you are still having trouble importing data, please try reconnecting your Dexcom account to Cronometer via the webpage.
- Login to your account here https://cronometer.com/login/
- Go to the More tab > Devices
- Click on Disconnect next to Dexcom > then click on Connect again
- Follow the steps to connect your accounts, ensuring you turn on the correct permissions.
Double counting/ incorrect data
Cronometer integrates with:
- Garmin
- Oura
- Fitbit
- Withings
- Whoop
- Polar
- Dexcom
- Ketomojo
- Suunto
- Apple Health
- Samsung Health.
- Health Connect
Please ensure you are only importing data from one device integration. If you have more than one of these integrations connected you may see incorrect values imported into your diary.
Please also note, if you are importing data from an unsupported integration into one of our supported integrations, we cannot guarantee that the data will be imported without error.