Troubleshooting
How to Resolve a Google Health Connection Error
If you receive an error message when trying to connect to Google Health. This error usually occurs when the Google account selected in Cronometer is not linked to an active Google Health profile. Cronometer cannot complete the connection until that profile has been set up.
Please follow these steps:
Please follow these steps:
- Open the Google Health app.
- Sign in using the Google account you want to connect to Cronometer.
- Complete any outstanding account or profile setup.
- Confirm that your health profile and data are available under that Google account.
- Open Cronometer and go to More > Connect Apps & Devices.
- Disconnect Google Health if it appears connected or partially connected.
- Select Google Health and sign in using the same Google account.
- Grant all requested permissions.
- Confirm that Google Health appears under Connected Devices.
If you have multiple Google accounts on your device, please double-check that you selected the account containing your active Google Health profile.
If the connection still fails, please reach out to support@cronometer.com with a screenshot of the error so we can investigate further.
If the connection still fails, please reach out to support@cronometer.com with a screenshot of the error so we can investigate further.
Double counting/ incorrect data
Cronometer integrates with
- Garmin
- Oura
- Google Health (FitBit)
- Withings
- Whoop
- Polar
- Dexcom
- Ketomojo
- Biosense
- Suunto
- Qardio
- Apple Health
- Google Fit
- Samsung Health.
Please ensure you are only importing data from one device integration. If you have more than one of these integrations connected you may see incorrect values imported into your diary.
Please also note, if you are importing data from an unsupported integration into one of our supported integrations, we cannot guarantee that the data will be imported without error.