If you are having trouble linking your device, the first step would be to try the below troubleshooting steps.
The issue could be a problem with our software, but as we are relying on other apps and software, specific to each device, it could be related to something out of Cronometer's control.
1. Check that your device is synced with its software or app.
Check that your device is synced to the app associated with your device (eg. Check that your Fitbit device is uploading data to your Fitbit account). Cronometer takes data from the device software, not the device itself, so if the data hasn't uploaded yet, we won't be able to access it.
2. Disconnect/reconnect or Force Sync
If your device is connected to Cronometer, try unlinking, then re-linking via the Device tab of Cronometer.
Force Sync
If your data is not appearing in your diary, refreshing the diary will not prompt the data to import. Instead, please go to the device settings and use the Force Sync button to manually fetch the data from these sources.
The following devices have an option to force sync your data:
Fitbit
Withings
Stava
Oura
Dexcom
Keto Mojo
Suunto
Try this option to load data in your diary that hasn't yet appeared rather than resetting your connection.
- Go to the More tab > Devices.
- You will see the option to Force Sync at the bottom > Click Force Sync.
Use the calendar to select a date from which you would like to import your data. Click OK. Cronometer will request your data from the source from the date you selected until the current date. For some devices Force sync will only backfill for a certain date range.
You will see a success dialog appear. Navigate back to your diary and your data should appear after a minute or two.
Keto-Mojo
You may need to manually sync your data as Keto Mojo does not do it automatically consistently throughout the day. This can be done by following these steps:
- Open the Keto Mojo app
- Go to the settings menu
- Scroll down to the My Mojo Health Cloud Connect section
- Tap the Sync button
- Go back to Cronometer and pull to refresh on the diary day.
Disconnect/Reconnect
If force syncing is not working or if your device does not offer this option, then you can try disconnecting and reconnecting from Cronometer.
- Go to the More tab > Devices
- Click on Disconnect next to your device > then click on Connect again
- Follow the steps to connect your accounts ensuring you turn on the correct permissions.
3. Revoke Access through your device's app.
If the above steps did not resolve the problem, try revoking Cronometer's privileges via your device's software.
Fitbit
Once logged in on http://fitbit.com/login, go to Settings (gear icon) > Applications (https://www.fitbit.com/settings/applications). On this screen, you should see Cronometer > click Revoke Access for Cronometer.
Polar
Once logged in on https://flow.polar.com/login, go to Settings > Partners. On this screen, if you scroll down your should see Cronometer> click Disconnect to remove Cronometer from your partners.
Strava
Once logged in on https://www.strava.com/login, go to Settings > My Apps. On this screen, you should see Cronometer > click Revoke Access for Cronometer.
Garmin
Once logged in on https://connect.garmin.com/en-US/signin, go to Profile and account > Account information. Scroll down, and at the bottom of this page, you should see Cronometer > click Remove Permission for Cronometer.
Apple Health
Disconnect Apple health by going to the connected apps list in your health app and removing Cronometer. Tap Sources at the bottom of the Health screen, then select Cronometer from the Apps list
Then, reconnect Cronometer using the steps listed here: https://cronometer.zendesk.com/hc/en-us/articles/360020734212-Apple-Health
Google Fit
Choose the settings menu in the top right corner. Then, choose Manage Connected Apps from the list of settings. This will open a list of your apps that are currently synced with Google Fit. If Cronometer is listed, select disconnect. Then, log in to your Cronometer app, and reconnect Cronometer using the steps listed here: https://cronometer.zendesk.com/hc/en-us/articles/360020730752
If you are still experiencing problems, please contact support@cronometer.com