If you are having trouble linking your wearable fitness tracker, you can try DIY troubleshooting the issue! The trouble linking could be a problem with our software, but as we are relying on other apps and software specific to each device, it could be related to something out of Cronometer's control.
1. Check that your device is synced with its software or app.
Check that your device is synced to the app associated with your device (eg. Check that your Fitbit device is uploading data to your Fitbit account). Cronometer takes data from the device software, not the device itself, so if the data hasn't uploaded yet, we won't be able to access it.
2. Unlink/relink or Force Sync
If your device is connected to Cronometer, try unlinking, then re-linking via the settings tab of Cronometer.
Some devices, like Fitbit and Withings, also have an option to Force sync your data in the Connected Apps & Devices section of the Devices tab. Try this option to load data in your diary that hasn't yet appeared rather than resetting your connection.
If your data from Fitbit or Withings is not appearing in your diary refreshing the diary will not prompt the data to import. Instead, please go to the device settings and use the Force Sync button to manually fetch the data from these sources.
Please go to the Settings tab, then the Devices sub-tab. Under the Connected Apps & Devices section, you will see the option to Force Sync for both Fitbit and Withings, when they are connected.
Click Force Sync.
Use the calendar to select a date from which you would like to import your data. Click Sync. Cronometer will request your data from the source from the date you selected until the current date. Force sync will only backfill the past 20 days of Fitbit data. Unfortunately it is not possible to backfill a longer time period from Fitbit at this time.
You will see a success dialog appear. Navigate back to your diary and your data should appear after a minute or two.
3. Revoke Access through your device's app.
If your device is connected to Cronometer and the above step did not resolve the problem, try revoking Cronometer's privileges via your device's software.
Once logged in on http://fitbit.com/login, go to settings (gear icon) and then Applications (https://www.fitbit.com/settings/applications). On this screen, you should see Cronometer. Click Revoke Access for Cronometer.
Once logged in on https://flow.polar.com/login, go to Settings > Partners. On this screen, if you scroll down your should see Cronometer. Click Disconnect to remove Cronometer from your partners.
Once logged in on https://www.strava.com/login, go to settings, and then My Apps. On this screen, you should see Cronometer. Click Revoke Access for Cronometer.
Once logged in on https://connect.garmin.com/en-US/signin, go to Profile and account, then Account information. Scroll down, and at the bottom of this page, you should see Cronometer. Click 'Remove Permission' for Cronometer.
You may need to manually sync your data as Ketomojo does not do it automatically consistently throughout the day. This can be done by following these steps:
- Open the Keto Mojo app
- Go to the settings menu
- Scroll down to the My Mojo Health Cloud Connect section
- Tap the Sync button
- Go back to Cronometer and pull to refresh on the diary day.
Sign in to https://cloud.ouraring.com. Click on My Account in the bottom left-hand corner of the screen. Find the Applications section. Click on Revoke next to Cronometer
You can also make sure that the Oura app is communicating with the Oura cloud by following these steps:
1. In the Oura mobile app and tap the menu icon in the top left corner
2. Choose the Settings option
3. Choose Back up all data
4. Wait for the sync to finish. This will upload all your data from the mobile app to the Oura cloud account.
You can double-check that the data is in your cloud here: https://cloud.ouraring.com. If the data has not synced from the app to the cloud, we cannot sync the data.
Disconnect Apple health by going to the connected apps list in your health app and removing Cronometer. Tap Sources at the bottom of the Health screen, then select Cronometer from the Apps list
Then, reconnect Cronometer using the steps listed here: https://cronometer.zendesk.com/hc/en-us/articles/360020734212-Apple-Health
Choose the settings menu in the top right corner. Then, choose Manage Connected Apps from the list of settings. This will open a list of your apps that are currently synced with Google Fit. If Cronometer is listed, select disconnect. Then, log in to your Cronometer app, and reconnect Cronometer using the steps listed here: https://cronometer.zendesk.com/hc/en-us/articles/360020730752
If you are still experiencing problems, please contact firstname.lastname@example.org