{"article":{"id":360020441392,"url":"https://cronometer.zendesk.com/api/v2/help_center/en-us/articles/360020441392.json","html_url":"https://support.cronometer.com/hc/en-us/articles/360020441392-Mobile-Scan-Food","author_id":31573368124692,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":308,"vote_count":482,"section_id":39445662370068,"created_at":"2018-12-07T18:09:07Z","updated_at":"2026-10-04T13:12:44Z","name":"Mobile - Scan Food","title":"Mobile - Scan Food","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-24T22:06:08Z","user_segment_id":null,"permission_group_id":123786,"content_tag_ids":[],"label_names":["barcode","bar code"],"body":"<p class=\"wysiwyg-text-align-left\">You can use the barcode scanner to quickly find foods in our database!</p><p class=\"wysiwyg-text-align-left\">Learn about:</p><ol>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e23f2a93af295af3b1fec25801668d6c3\"><a href=\"#h_01J1X67Q6K6FFA615VE9P5K7MK\">Scanning a food</a></li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e8535c09245b8b5ed4335dbf046db0ee9\"><a href=\"#h_01J1X5227YAMK59VA9PPHWKVH5\">Submitting a Label for Review</a></li>\n</ol><h2 class=\"wysiwyg-text-align-left\" id=\"h_01J1X67Q6K6FFA615VE9P5K7MK\">Scan Food</h2><ol>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e63374f140e149684c0762cecab306fe6\">Tap on the plus button at the bottom of the screen</li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e3aa90da1853de0fbf0ea27412234af50\">Tap on <strong>Scan Food</strong><br><br><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 514/1114; width: 50%;\" src=\"https://support.cronometer.com/hc/article_attachments/50655104058004\" width=\"514\" height=\"1114\"><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 510/1114; width: 50%;\" src=\"https://support.cronometer.com/hc/article_attachments/50655127852436\" width=\"510\" height=\"1114\"><br> </li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e3a3b794ee8c70e6d9000e31881fc9722\">You will be prompted to scan the barcode on the package. The camera will capture the barcode automatically without having to tap any button. <br><br><img src=\"https://support.cronometer.com/hc/article_attachments/28157780803092\" alt=\"IMG_7512.PNG\" width=\"300\" height=\"650\">\n</li>\n</ol><p class=\"wysiwyg-text-align-left\"><em>If you are unable to scan the barcode, you can manually enter the barcode number by tapping on <strong>Type Barcode</strong> at the bottom of the screen.</em></p><p class=\"wysiwyg-text-align-left\">Your camera may have trouble focusing on the barcode if:</p><ul>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e29018b05cc29b76c350ec878b60f28ef\">the package is dirty or particularly shiny (and there is a glare),</li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e1cd5f6b228c0b62fd85cb293c22cc6e9\">the barcode is obstructed in some way - such as on a round surface (like a can or bottle) or on an angle to the camera.</li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e70e2b7e4cf0e6f03f70d601924bcfd53\">It also works better in a well-lit area. You may need to move the camera closer to, or farther away from the barcode, while still keeping the barcode visible in the viewfinder.</li>\n</ul><p>Once the barcode has been scanned, you will be directed to <a style=\"background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\" href=\"https://support.cronometer.com/hc/en-us/articles/360018955211\" target=\"_blank\" rel=\"noopener noreferrer\">the food listing</a><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"> where you can enter your serving size and add the food to your diary.</span></p><h2 class=\"wysiwyg-text-align-left\" id=\"h_01J1X5227YAMK59VA9PPHWKVH5\">Submitting a Label for Review</h2><p class=\"wysiwyg-text-align-left\">If the food item is not already in our database, you can create a Custom Food that will automatically be <a href=\"https://support.cronometer.com/hc/en-us/articles/360020982652\" target=\"_blank\" rel=\"noopener noreferrer\">submitted to our public database</a>:</p><p class=\"wysiwyg-text-align-left\">After scanning a barcode, you will receive a pop up if the food item is not in our database</p><ol>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"eac7e3f0ea855a955fe50a429528b2c68\">Tap on<strong style=\"background-color: transparent; border-width: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, ' Segoe UI' , Roboto, Oxygen-Sans, Ubuntu, Cantarell, ' Helvetica Neue' , Arial, sans-serif; outline: 0px; padding: 0px; vertical-align: baseline;\"> Create New</strong><br><br><strong style=\"background-color: transparent; border-width: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, ' Segoe UI' , Roboto, Oxygen-Sans, Ubuntu, Cantarell, ' Helvetica Neue' , Arial, sans-serif; outline: 0px; padding: 0px; vertical-align: baseline;\"><img src=\"https://support.cronometer.com/hc/article_attachments/28157790282516\" alt=\"IMG_7511 2.PNG\" width=\"300\" height=\"650\"></strong><br><br> </li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"ebcbbae57f7b6518dea3e90df1bcc2f3a\">Take photos of the Nutrition Facts table and Package Front<br><br><img src=\"https://support.cronometer.com/hc/article_attachments/12712770555924\" alt=\"mceclip2.png\" width=\"300\" height=\"650\"><br> </li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e041fd22b7c53a766de6e876e532360be\">Manually fill in name, serving size etc. If the label is an American label, your serving size and nutrition information will be automatically filled in<br><br><img src=\"https://support.cronometer.com/hc/article_attachments/12712766321812\" alt=\"mceclip3.png\" width=\"300\" height=\"651\"><br> </li>\n<li class=\"wysiwyg-text-align-left\" data-list-item-id=\"e7014557afcfef6f6950d72055a4eb3ff\">Tap <strong>Next</strong> &gt; <strong style=\"background-color: transparent; border-width: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, ' Segoe UI' , Roboto, Oxygen-Sans, Ubuntu, Cantarell, ' Helvetica Neue' , Arial, sans-serif; outline: 0px; padding: 0px; vertical-align: baseline;\">Save Food</strong> </li>\n</ol><p class=\"wysiwyg-text-align-left\">Once our curation team has reviewed this food, it will be added to our public database.     </p><p class=\"wysiwyg-text-align-left\"><em>Please take clear and complete photos of the label. We use these photos to verify the product you are submitting, so they MUST be readable and complete. Many brands have multiple formulations of the same product with only slightly different nutrition information, so we need to be able to easily determine if this is a product we already have in the database, or if it is a unique formulation that requires a new database listing.</em></p><h3 class=\"wysiwyg-text-align-left\" id=\"h_01J1X5227ZTBZRY1R7SD7QKRB8\">Nutrition Facts Table:</h3><p class=\"wysiwyg-text-align-left\">The first photo should be of the nutrition facts table. If the nutrition information is not laid out in a table format, you can still submit it; just make sure you have captured the complete information. You do NOT need to include the barcode in the photo.</p><p class=\"wysiwyg-text-align-left\">Here is an example of a photo that will NOT be accepted into the database in this case:</p><p class=\"wysiwyg-text-align-center\">      <img src=\"https://support.cronometer.com/hc/article_attachments/360022797412\" alt=\"mceclip3.png\">         </p><h3 class=\"wysiwyg-text-align-left\" id=\"h_01J1X5227ZVKS47C5PX1BG3JCA\">Package Front:</h3><p class=\"wysiwyg-text-align-left\">The second photo should include the brand name, Product name, and any descriptive information such as flavor. We must be able to see all this information. If we are unable to completely read the nutrition facts table, this package and brand information is helpful to us to find the nutrition information online.</p><p class=\"wysiwyg-text-align-left\">Here are some examples of photos that will NOT be accepted into the database in this case:<img src=\"https://support.cronometer.com/hc/article_attachments/360022797352\" alt=\"mceclip2.png\" width=\"368\" height=\"240\"></p><p class=\"wysiwyg-text-align-left\">Items such as tea and coffee, packaged whole foods such as lettuce blends or fruit trays that do not contain nutritional information on the package will not be accepted into the database. Please use lab-analyzed data from one of our other sources or enter your food as a custom food for your personal use in this case.</p><p class=\"wysiwyg-text-align-left\">Here are some examples of photos that will NOT be accepted into the database in this case:</p><p class=\"wysiwyg-text-align-left\"><img src=\"https://support.cronometer.com/hc/article_attachments/360022797212\" alt=\"mceclip1.png\">  <img src=\"https://support.cronometer.com/hc/article_attachments/360022797152\" alt=\"mceclip0.png\"></p>"}}